So I feel like I should be a restaurant reviewer today. This evening I went to dinner with some friends at East Side Mario's.
I arrive in the place at about 7:45pm and join my friends' table in the middle of the dinning room. I sit down and the waitress promptly asks me for my drink order. I ask for a ginger ale and continue my conversation with my friends. The drink arrives shortly and we ask for a couple minutes before we order food. I notice that the waitress seems to only be working two or three other tables, so we should be good for service. Boy was I wrong! So after sitting around for about 20 minutes, long enough for me to completely forget what the waitress even looked like, I finally noticed a waitress walk up to our table (again, in the middle of the dinning room), ready to take our order. I was really in the mood for a steak, and I figured I had brought lunch to work today, so I figured I could splurge. It just so happens that the steak (they only have one) is the most expensive thing on the menu. I order it anyway. Now those of you who have been to East Side Mario's should know that they give out free bread while you wait. Well, after the orders were finally taken, we waited a good 20 minutes and no bread. Finally one of the guys at our table knew one of the guys working there, and called him over to chat. While he was at the table, I asked him if we could have some bread. He brought it over quickly. We munched on the bread for about another 20 minutes. (Let's do some quick math here: 20 minutes to order + 20 minutes to get bread + 20 minutes eating bread = 1 hour of wasted time.) Anyway, it occurs to me, through all of this, that the soup for my meal still hasn't arrived. The waitress finally starts to bring out the food, and I mention that I still hadn't gotten my soup. Without a word of apology, she mentions that she forgot, and that she'd bring it right out. So here I am with my steak dinner, with pasta on the side, AND a bowl of soup in front of me at the same time. All this, remember, after ordering the most expensive dish on the menu. Needless to say, I was NOT impressed. If only that was the end of the bad service. However, after a few bites I realize that my ginger ale has been empty for the best part of an hour. I look around and can't see a waitress anywhere. I wait a minute, and see her walk by to help one of her other tables, I see her look at my empty glass and walk right back by. Maybe she didn't see that it was empty, so I move it to the corner of the table to make it obvious. Again I see her walk right by and look at the glass, yet nothing. A few more minutes and she's off in the corner talking with some co-workers. I look intently at her with my glass in my hand and wait for her to glance over. Finally she looks over and walks over, after first walking into the kitchen for a few seconds. She forgot what my drink was (no surprise after an hour), and I had to tell her that I had ginger ale. I think she thought I was drinking water, and so I could just refill with the pitcher at the table. Anyway, as you might be able to tell, I was NOT the happiest customer today. She brought our bills, and mine came out to $22.66. Not I should note that I'm generally a very generous tipper. With good service I might even leave $30 at the table for that bill. At least $26 or $27. I left $23 even, only because I didn't want to wait another 20 minutes to have her come by so I could get change. I don't expect to have someone pay more attention to me just because I ordered the highest price entree they offer, but I do expect decent service for everyone, and perhaps a little more awareness of the service offered when one DOES order the highest priced entree.
Anyway, I generally like to leave decent tips, and I feel a little guilty about leaving a mere 34 cents, and so I had to vent.
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4 comments:
Don't feel guilty. For that poor service, you should have asked for a discount on the meal.
The other night we ordered pizza from Panago. It was 35 mins late, the salad was missing, the pizza was cold, and one of the dipping sauces was incorrect. I talked to the delivery guy about the problem and asked for a discount. He apologized for the situation, called the manager and arranged for a credit to be put on our account, and returned 20 mins later with the salad and some extra dipping sauces. I really appreciated that. Things go wrong sometimes, I understand that, but they made the effort to rectify it and for that, I'll order there again.
It's too bad they weren't more helpful for you at ESM. I really like ESM in general, but service so often depends on the particular person there at the time.
ESM at Lethbridge has terrible service. I've never been happy with their wait staff. Sorry you had to spend so much for such a crappy supper experience.
I love ESM, but I have had really bad service at the one in Lethbridge. Sorry you had to spend so much for crap service... hopefully the steak was good at least :)
Too bad about your meal ... remind me never to go there.
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